Maximise your uptime by managing downtime more efficiently with a service agreement |
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How long ago did you have your car serviced? Do you remember when the last maintenance was carried out on the machinery and equipment in your business?
The unfortunate facts are that owners service their vehicles more regularly than the machinery and equipment that runs their business. Regular maintenance helps to prevent breakdowns, increases the uptime and improves quality and productivity.
Heidelberg systemservice offers a wide range of service agreements tailored to meet your requirements and increase the time your machine is in production. We schedule regular maintenance in agreement with you and we’ll also be there for you in case of emergencies.
Through planned downtime for regular maintenance you are able to increase the uptime of the machine and avoid break downs as much as possible
The following types of contracts are available:
- Preventative Service Agreement
- Tailored Service Agreement
- Partner Service Agreement
A Preventative Service Agreement (PSA) is ideal if you prefer peace of mind and would like to manage the costs more consistently. It includes full repair service coverage, travel costs, service parts, software upgrades, machine maintenance, Global Expert Network support, higher priority access and Web-based remote service. We can also add optional after hour call outs if you wish.
Choose a Tailored Service Agreement and define the number of service hours and the amount of spare parts you would like to include. The benefits are that you can better plan your costs and under this plan you receive a discount on all extra labour and parts. If you don’t use all the prepaid hours or parts, we give you the difference back.
More than one standard Service Agreement can be combined into a Partner Service Agreement. This is very similar to the tailored service agreement mentioned above with the big advantage, that you can use the labour or parts on any machine that is included in the contract. For example if one machine requires more work than the others, just transfer the hours from another machine with less faults. Like the above all unused hours or spare parts values are credited back to you after a 12 month period.
Please contact your systemservice Account Manager in your region for further information.
Daryl Meppem (NSW, QLD, ACT): +61 (0) 418 242 873
Paul Jones (VIC,SA,WA,NT, TAS): +61 (0) 418 314 471
Graeme Casey (NZ): +64 (0) 21 581 157
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Systemservice
Heidelberg offers solutions for the print media industry. Cutting-edge technology and comprehensive services ideally complement one another worldwide.
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