Technology Excels in the Pacific Islands |
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The Islands of New Caledonia in French Polynesia are renowned for their hot, sunny days, palm trees and beautiful white beaches. For such a laid-back holiday destination, it is gratifying to see Noumea-based Heidelberg customers Imprimerie Artypo and Imprimerie Graphoprint leading the way with state-of-the-art printing solutions.
They are producing top quality work with their Heidelberg suite of equipment, including SM52 and CD102 presses, Computer to Plate, Image Control and Stahl TD finishing technology.
Given the remoteness of the location, and the infrequency of regular flights to this island paradise, servicing of equipment for these Heidelberg customers might normally be a challenge. Not so, however, with Heidelberg Remote Service.
The equipment installed at Imprimerie Artypo and Imprimerie Graphoprint is linked into Heidelberg’s Remote Service network. The customer has peace of mind in knowing that Heidelberg New Zealand service staff have instant access to their equipment details online, and remote service fault diagnosis is merely a phone call away.
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Remote service is an instant link and fault management tool that has seen potential machine down time situations avoided for Imprimerie Artypo and Imprimerie Graphoprint. Thanks to remote service diagnosis, when a technician visit is needed, Heidleberg engineers arrive forearmed with any necessary parts for pre-diagnosed faults, both hardware and software. In many cases, a service visit can be avoided simply by utilising the information learned through remote service diagnosis. Service personnel can also review the entire service history and latest service work prior to embarking on pre-planned service trips.
With only a a few hours’ time difference between French Polynesia and Australia or New Zealand, support for these New Caledonian customers is available for the entire working day. The companies have the latest in Heidelberg software which means results can be measured in minutes, not days or weeks as sometimes been the case in the past.
“Heidelberg Remote Service provides a rich communications environment, allowing screen sharing and interactive tools. It removes the frustration of trying to describe what is on-screen.” says New Zealand Customer Support Manager Bruce Walters. “It has definitely reduced customer down times as we got a response to equipment issues within a couple of minutes.”
It is this level of service support that gives these key Island customers the confidence and peace of mind to invest in the future of quality offset printing solutions. Remote service has opened the door to bigger and brighter opportunities for this island paradise.
Further Information:
Bruce Walters
Tel: +64 9573 6888
Email: Bruce.Walters@heidelberg.com
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