Melbourne
Synopsis of the Position
We are currently seeking applications from energetic, dedicated and customer focussed individuals for the position of Service Representative – Logistics Supply Chain, based in Melbourne. As an integral member of the Customer Support and Logistics Centre, this position is responsible to provide a high level of customer support, advice and information for internal and external customers by effectively liaising with HAN’s vendors to ensure adequate provision of inventory in line with defined HRM MRP processes and procedures.
Working as part of a team, responsibilities include (but not limited to):
- To effectively operate as an integral team member providing advice and support as required and demonstrating flexibility and commitment to organisational goals and objectives. Share learning and information within the team and across HAN as required working with other key stakeholders as required
- Oversee and manage all drop shipment orders with HLC/JLC including reporting
- Assist in coordinating and follow up on purchase orders
- Manage and coordinate effective control of purchase order-invoice verification
- Assist in AVIS/Warranty process – data administration
- Assist in SAP authorisation – data administration
- To contribute to the improvement of internal Employee Motivation Survey results by demonstrating alignment to the HAN Moving Forward values and behaviours; and identifying and actioning improvement initiatives
- Responsible for contributing to improved customer satisfaction and minimising customer complaints in line with HAN’s Complaint Management Policy
Qualifications and Experience
The successful candidate will ideally have demonstrated experience in data entry and administration or a similar commercial environment with a strong focus on customer support and logistics. You will have the basic knowledge in SAP and solid skills in Microsoft Excel and proven ability to effectively communicate (both written and verbal) with peers and senior management. You will also have the demonstrated ability to develop, build and maintain effective working relationships, both internally and externally and, at all levels. This role requires solid experience working as part of a customer focussed organisation, with a strong emphasis on both internal & external customer service.
Conditions of Employment
This is a 12-month contract position, based in Melbourne. Some interstate and overseas travel may be necessary. Salary will be determined according to qualifications and experience of the successful candidate. Local employment conditions apply.
Applications To:
Applications including covering letter and resume should be directed, preferably via email to: Emily Porter, Human Resources, Telephone: +61 3 9263 3210, email emily.porter.ext@heidelberg.com.
Further enquiries regarding this position may be directed to Craig Brunnen, Supply and Logistics Manager. Telephone +61 3 9263 3240, email craig.brunnen@heidelberg.com
Heidelberg is an equal opportunity employer!
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