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Field Service Representative – Electrical |
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Melbourne
We are currently seeking applications from energetic, dedicated and customer focussed individuals for the position of Field Service Representative – Electrical, based in Melbourne. Reporting to the Team Leader Electrical and working as an integral member of the Southern Region Customer Support Team, this position is responsible for providing a high level of internal and external electrical customer support for the installation and servicing of Heidelberg equipment.
Working as part of a team, responsibilities include (but not limited to):
- To effectively operate as an integral team member providing advice and support as required and demonstrating flexibility and commitment to organisational goals and objectives.
- To work and operate in line with the employee’s attained skill level as set out in the Customer Support Performance Assessment Program.
- To provide electrical support for new and second-hand press and post press equipment installations.
- To provide electrical support for repairs to new and second-hand press and post press equipment either installed at the customers’ site or in-house.
- To ensure all paperwork and PDA communications are clearly and concisely in line with company policies and procedures.
- To conduct work within the HS&E regulations and adherence to all Company policies and procedures.
- To ensure the Golden Rules of Service are adhered to
- Identifying service gaps and sources of customer dissatisfaction and working with the team to identify, recommend and support solutions to rectify the problem.
A more detailed Functional Position Description should be obtained from Emily Porter, HR Advisor, via email
The successful candidate will have prior experience in an electrical role using their superior problem solving skills to perform fault finding and preventative maintenance work on capital equipment, preferably in the Graphic Arts Industry, however candidates will be considered who have worked on comparable equipment in a different industry. Ideally, you will have experience installing, programming and troubleshooting PLCs and have worked with Can Bus systems. Using your excellent interpersonal and communication skills, you will establish and enhance strong relationships with our customer base, working to improve HAN’s level of internal and external customer satisfaction. Computer literacy and proficiency using the Microsoft Office suite of software programs is required, along with experience constructing and troubleshooting Windows 2000 and NT 4.0 programs. In addition you must have, or be willing to work towards, the appropriate electrical licence and qualification for Victoria. A current drivers’ licence is essential.
Conditions of Employment
This is a permanent, full time position, based in Melbourne. Salary will be determined according to qualifications and experience of the successful candidate. Local employment conditions apply.
Applications To:
Applications including covering letter and resume should be directed, preferably via email to: Emily Porter, Human Resources, Telephone: +61 3 9263 3210, email emily.porter.ext@heidelberg.com.
Heidelberg is an equal opportunity employer!
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